Ottawa Roadside Assistance & Towing

Roadside Assistance & Towing

HERE FOR YOU 24/7/365

Life is full of surprises. Some are good, while others can be a little flat – like your tire after a nail found its way into it. We’re here to help! Call the number below for Roadside Assistance & Towing.

Our team is here for you 24 hours a day, 7 days a week. To make it easier for us to help, please have the following information available you when you call:

  • Vehicle identification number (VIN)
  • Type of vehicle
  • License plate number
  • Odometer reading
  • Current location (city, cross streets, landmarks, etc.)
  • Nature of the problem (brief description)

COVERED ROADSIDE ASSISTANCE SERVICES

If your vehicle cannot be driven because of mechanical breakdown, it will be towed to the nearest authorized FCA Retailer which services your brand of vehicle (or to the FCA Retailer of your choice, provided it is within a 35-kilometer distance of the point of breakdown).

If your vehicle is stuck in a ditch or snow, on or adjacent to a public roadway and appears to be undamaged, and the tow facility has access, it will be winched to the nearest road surface. If your vehicle is unable to proceed under its own power and a tow is required once the winch is performed, you will be responsible for paying the service facility for the winch and the tow.

If your battery is dead, jump-start assistance will be dispatched to your location. In the event that your vehicle fails to start, your vehicle will be towed to the nearest FCA Retailer (or to the FCA Retailer of your choice provided it is within a 35-kilometre distance of the point of breakdown).

If your keys are locked in your vehicle or your locks are frozen, help will be sent to your location. (Service is limited to providing access to the seating area only and does not include the cost of replacing keys.)

If you have a flat tire, the service facility will remove it and install your spare tire. The spare tire must be inflated and in sound operating condition. Tire repairs are not covered.

If your vehicle runs out of fuel, a small amount of gasoline will be delivered to your location, where regulations permit. In all other cases, including alternate fuels, your vehicle will be towed to the nearest re-fueling centre. In these instances, the cost of fuel purchased will be your responsibility.

ROADSIDE ASSISTANCE COVERAGE DETAILS

24-Hour Roadside Assistance is applicable for the term of 5 years or 100,000 kilometers, whichever comes first. Vehicles placed in taxi, police, limousine, postal or ambulance service and all SRT vehicles are covered for roadside assistance for 3 years or 60,000 kilometers, whichever comes first.