Used Vehicle Exchange Policy
We take the worries out of buying a pre-owned or used vehicle with our Used Vehicle Exchange Policy. If for any reason you’re not completely satisfied with your newly purchased pre-owned or used vehicle, you have the right to exchange that vehicle within five (5) days for another vehicle on the lot.
All pre-owned and used vehicles purchased at Ottawa St-Laurent Jeep & RAM are eligible for the Used Vehicle Exchange Policy during the first 5 days or 300 kilometers of ownership. However, the following criteria need to be met:
• You must return the vehicle within five (5) days from the delivery date, weekends included.
• The vehicle must have less than 300 additional kilometres on it.*
• The vehicle must be returned in the condition in which it was delivered to the customer, without damage or excessive wear and tear.
EXCHANGE & CREDIT POLICY
You will receive a trade value equivalent to the purchase price of the vehicle as stated on the vehicle purchase agreement. However, some fees included in the original purchase are non-refundable. As a result, the following fees will be excluded from the credit:
• Administration fees, PDE, TireGuard, or Security Package. In addition, some of these fees might will be expected to be paid again.
• Taxes; as the trade value of the vehicle will offset the taxes of the purchase.
• Any Mastershield or accessories purchased and installed on the exchanged vehicle.
EXTENDED WARRANTIES & FINANCING
If you selected an extended warranty or service contract, you will be eligible to receive a refund of 90% of the cost of the plan; due to the incurred costs to qualify the vehicle for this plan.
If a vehicle is financed, the balance of the loan will be paid out and any deficiencies will be added to the new contract. In addition, it is subject to approved credit from the lending institution.
Our team will inspect every vehicle returned under the Used Vehicle Exchange Policy for damage and excessive wear and tear. This said, any damage to the vehicle is the sole responsibility of the consumer.
See dealer for more details.
* Any additional mileage will be reduced by 25¢ per kilometre retroactive to the delivery mileage.
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