Jeep Wave Customer Care Program

Jeep Wave Customer Care Program

WORRY-FREE MAINTENANCE FOR YOUR PEACE OF MIND

The Jeep Wave Customer Care Program is a premium loyalty program providing Jeep owners with exciting benefits and perks, as well as the utmost care and dedicated support. This program will first be available on the newly released 2021 Jeep Grand Cherokee L – at no additional cost.

No-charge maintenance for 36 months

Up to 6 free oil changes and tire rotations for the first 36 months of ownership.

The Confidence of Added Vehicle Protection

No-charge first day rental, trip interruption coverage and 24/7 roadside assistance.

Dedicated Owner Support

For questions on the Jeep Wave program, call 833-JEEPCAN (833-533-7226).

VIP Access to Jeep® Brand Events

Special access and VIP treatment at Jeep® Brand events across the county.

What's included in the Jeep wave customer care vehicle protection?

No Charge First Day Rental

If the customer’s vehicle is undergoing warranty repairs (excluding maintenance) and is inoperable, rental car allowance is available through your dealer for up to 5 days per occurrence. The customer is eligible for rental even if the repairs can be completed the same day.

Trip Interruption Coverage

Adventure freely and explore with peace of mind. Jeep Wave™ will cover up to $300 for lodging, meals and emergency transportation for the customer should they ever hit a snag in their journey.

24/7 Roadside Assistance

Includes jump starts, towing to the nearest Jeep® Brand dealer, flat tire, lockout and fuel delivery service for all vehicles for the duration of the Powertrain Limited Warranty period.

Bumper-to-Bumper Warranty*

The new vehicle purchase comes with a 5-year/100,000 km fully transferable Powertrain Warranty & Powertrain Limited Warranty, as well as a 3-year/60,000 km Basic Limited Warranty.

Frequently Asked Questions

Beginning with the 2021 model year, the All-New Jeep Grand Cherokee L is automatically enrolled into the Jeep Wave program.

Membership for Jeep Wave begins on the vehicle’s in-service date.

Start by activating your SiriusXM Guardian trial subscription from your vehicle. Press the ASSIST button and follow the prompts on your vehicle’s touchscreen, or call 877-324-9091. Once you’re registered you can view the details of your Jeep Wave membership by logging in to Mopar.com/en-ca.html.

Please note that it may take up to 72 hours for an owner’s Jeep Wave membership to be fully processed and accessible on the site.

Yes. Members can have an unlimited number of memberships so long as they have qualifying vehicles. Each membership is linked to a specific Vehicle Identification Number (VIN).

The Jeep Wave membership may be transferred to all subsequent owners at no charge. Transfers of plan coverage must be handled by an authorized FCA Canada Inc. retailer and must be applied for within 30 days of the sale of the vehicle to the subsequent owner. It is recommended to keep your proof of vehicle maintenance for the next owner. Once a dealer transfers the Jeep Wave membership plan, the new owner will receive a welcome kit in the mail outlining the benefits and terms and conditions of the membership.

Jeep Wave members can go to any Canadian authorized FCA Canada Inc. dealer to redeem their oil change and tire rotation services.

If your vehicle experiences a mechanical breakdown within the membership term limits while at least 200 kilometres from home, up to $100 per day of hotel, meals or return transportation (not including car rentals) expense can be claimed for reimbursement, to a maximum of $300. Call Sykes Assistance Services toll-free at 1-800-363-4869 for claim instructions.

The Jeep Wave membership will contribute toward the rental if your vehicle has a defect causing the vehicle to become inoperable and must be kept overnight at an authorized FCA Canada Inc. retailer for repairs covered by your Service Contract or vehicle warranty. Even if your vehicle can be repaired the same day, rental car allowance is available for same-day warranty or contract repairs excluding maintenance.