Used and Pre-Owned Vehicle Exchange Privilege

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Buy With Confidence – Used Vehicle Exchange Policy

We are Number 1 in Ottawa for a reason!

Any customer buying a pre-owned or used vehicle will have the right to exchange that vehicle within 5 (five) days for another vehicle on the lot using our Used Vehicle Exchange Policy.

They will only qualify for the exchange under the following conditions:

  • It must be within 5 (five) calendar days from the delivery date.

  • The vehicle must have less than 300 additional kilometers on it.  Any excess mileage will be reduced by 25c/km retroactive to delivery mileage.

  • The vehicle must pass a physical inspection.  Any damage is the sole responsibility of the consumer.

  • The customer will receive trade value equivalent to the purchase price only of the vehicle as stated on the vehicle purchase agreement.

  • The customer will not receive credit for administration fees, PDE, TireGuard, or Security Package.  The customer will be expected to pay for these options again.

  • The customer will not receive a credit for taxes, as the trade value of the vehicle will offset the taxes on their next purchase.

  • The customer will not receive a refund/credit for Mastershield or accessories purchased and installed on the exchanged vehicle.

  • If an extended warranty or service contract was selected, the customer will receive a refund of 90% of the cost of the plan.  This is due to incurred costs to qualify a vehicle through service for this plan.

  • If a vehicle is financed, the balance of the loan will be paid out, and any deficiencies will be added to the new contract.

  • If financing, it is subject to approved credit from the lending institution.


See dealer for more details.