Frequently Asked Questions

Tire Store

When purchasing new tires, search for a match to the original set for size, quality, and performance. You can refer to the original tires, check the OEM Tire & Loading Information sticker on the inside of your driver’s door, or simply check the owner’s manual for that information.

It’s important to note that not using manufacturer-recommended replacement tires might affect the safety, handling, and ride of your vehicle. Replacing original tires with a different size might result in false speedometer and odometer readings.

Make sure to check our Tire Store before purchasing new tires for prices, tips, and ongoing promotions.

If you have any questions regarding tire specifications, contact our service department.

While it may feel like an extra purchase, buying winter tires can actually save you money in the long-run. They allow you to preserve the life of your summer or all-season tires, because tires do not wear out while they are stored in the garage.

With proper use and maintenance, they can last multiple winters, which is more time that you are preserving your warm-weather tires. This means your all-season tires have more tread life for the rest of the year and that saves you money. Winter tires and wheels may be one of the most economical purchases you can make.

See our Tire Store to see our ongoing promotions.

Absolutely! Rotating your tires based on the schedule in your owner’s manual is very important.

The front tires on your vehicle wear differently and more quickly than the rear tires – especially if it’s a front-wheel drive. Basically, rotating your tires from front to rear during their life cycle will:

  • Help to equalize tread wear,
  • Provide an opportunity to inspect your tires for any damage,
  • Ensure that you maximize the life of all 4 tires.

There are different acceptable methods for rotating your tires based on the set-up of your vehicle:

  • Staggered wheels (front and rear tires are different sizes)
  • Unidirectional tires (tires specific to one side of the car)
  • Asymmetrical tires (tread pattern changes from inside to outside of the tire)

Typically, you should check your tire pressure approximately every month. Tires that are not properly inflated can compromise both the handling and safety of your vehicle.

If your tire pressure is too high, your tires are over inflated and have less contact with the road. This gives you less grip, traction and power, and increases your effective stopping distance. Over-inflation also increases tire wear in the center portion of the tread and exposes your tires to damage from objects on the road and potholes. Your ride won’t be nearly as comfortable either, because your tires will be “bouncing” on the road.

If your tires are under inflated, too much of your tire is in contact with the road. This makes your tire hot and may result in overheating. In the worst-case scenario, this may cause tire failure. Under-inflation also increases tire wear on the tread at the edges and decreases your fuel economy.

Your recommended tire pressure is located on a sticker in the driver’s door jamb or fuel-filler door. This is the ideal pressure for the tires used on your specific model vehicle. The pressure indicated on your tire wall is the maximum allowable tire pressure, not the recommended pressure. If you are having problems with maintaining tire pressure or if you notice any unusual or uneven wear or damage to your tires, contact us as soon as possible.

Possibly. The important thing is to make sure your tires are properly inflated, which does improve gas mileage. If you already check your tire pressure regularly, you probably don’t need nitrogen in your tires. The added benefit of nitrogen is that it contains no moisture, which is present with a standard air fill. The absence of moisture provides a more stable pressure resulting in tires that are properly inflated longer. So, if you’re not in the habit of monitoring your tire pressure once a month and you are driving around with under-inflated tires, then yes, nitrogen may help improve your gas mileage. Remember, whatever type of tire fill you choose, be it air or nitrogen, tire pressures should be checked every month as outlined in your scheduled maintenance booklet. The proper tire pressure for your vehicle is listed on the tire pressure label located on the driver’s door pillar.

In temperatures below 7° Celsius, you need winter tires.
At precisely 7° Celsius, the superior adhesion of winter tires begins to make a difference, regardless of road or weather conditions. With their specifically formulated rubber compounds, winter tires reduce vehicle stopping distances by up to 25% – performance that can make the difference between a close call and calling for a tow.

It’s ideal to have your winter tires installed when temperatures dip below 7 degrees Celsius and before the first snow fall. This will keep you prepared and safe on those cold fall mornings and help you beat the rush that happens during the first storm of the year.

There’s one thing to keep in mind when thinking of changing your winter tires. Temporary warm-ups don’t necessarily mean that winter is coming to an end. In Ontario, it’s common to see April and sometimes even May snowfalls. Therefore, we advise to wait when you’re considering changing back to your all-season tires before at least mid-end of Spring.

Remember why you purchased your winter tires in the first place – so you can drive safely and confidently.

Our best advice? Look at the weather forecast closely before changing your winter tires. If the daily lows are consistently above 7 degrees each night and the long-term forecast shows no threat of heavy snowfall, all-season tires can be installed back onto your vehicle.

All-wheel drive and four-wheel drive vehicles are great assets and they are very valuable in adverse driving conditions. They can assist in acceleration, even in wintry driving. Without winter tires, braking and turning, can be just as dangerous for all-wheel drive and four-wheel drive vehicles as it is for a two-wheel drive vehicles. All-wheel drive and four-wheel drive vehicles can be very useful, but are even more effective when combined with winter tires.

Front wheel drive is certainly an advantage, but its advantage can be multiplied by using winter tires designed for the road conditions you’ll encounter. Part of a front wheel drive vehicle’s acceleration advantage is because it has 60% of its weight over the drive wheels. And while this helps you get started, it does nothing to help you stop. And a front wheel drive vehicle’s weight distribution is not the best for handling and cornering. Many of the reasons that encouraged you to select a front wheel drive vehicle are the same reasons that dedicated winter tires will make your winter driving more enjoyable and enhance your car’s braking, handling, and cornering traits.

There’s a common misconception that installing only two winter tires, either on the front or back, are sufficient to maintain control when the temperature falls.

It’s recommended by both the tire and vehicle manufacturers that drivers install a full set of winter tires. It comes down to all four corners and more rubber being in contact with the road at all times. This simple application of physics, known as co-efficient of friction, helps to ensure maximum traction in snow, on ice, and on roads affected by winter conditions.

You can leave your winter tires on all year, but it’s not a good idea. Winter tires tend to be noisier; they are also made with softer compounds which means they will wear out faster, especially in warm weather. Wear is critical because winter tires rely on their deep tread to dig into snow and ice. As soon as the snow is gone for good, remove your snow tires and reinstall your all-season tires.

The terms “winter tire“ and “snow tire“ are often used interchangeably, but “snow tire“ is not really an accurate name. It implies that winter tires are exclusively for snow, and that is false. Winter tires are engineered to perform better than all-season and summer tires in all winter conditions, not just snow and ice. All-season and summer tires begin to lose traction as the temperatures drop. This means that at 7 degrees Celsius and below, winter tires offer better traction that allow for safer braking and accelerating. For these reasons, the preferred term is “winter tires.”

 

Sooner or later, it happens to the best of us, we get a flat tire. Most of us have a roadside assistance membership of some kind but it is always good to know how to do this.

Follow these simple steps to fix the problem and be on your way in no time:

Safety First:

  • Find a safe spot to pull over. If you’re on the highway, getting off is the safest bet, even if you have to drive on a blown tire. Otherwise, pull as far onto the shoulder as possible.
  • Don’t park in the middle of a curve, where approaching cars can’t see you.
  • Choose a flat spot, jacking up your car on a hill can be a disaster.
  • If you have a manual transmission, leave your car in gear.
  • Be sure to set your parking brake!
  • Turn on your hazard lights.
  • Get the jack, wrench, and spare tire from the trunk of the car and bring them over to the tire that is flat. Use other tools or supplies if needed.

Loosen the Lug Nuts:

  • Use the wrench to loosen the lug nuts.
  • You may need to remove the hubcap. Don’t remove the lug nuts at this point; simply loosen them by turning the wrench to the left (counter-clockwise).
  • If the lug nuts are really tight, try placing the wrench on the nut and standing on the wrench arm to use your full weight on it.
  • You can also try hitting the wrench arm with a rock.

Jack Up the Car and Remove the Lug Nuts:

  • Use the jack to lift the vehicle off the ground.
  • Different car models may have different places to put the jack; consult your owner’s manual for specific locations.
  • Once the jack is securely in the correct spot, jack up the car until the tire is off the ground and can spin freely.
  • Remove the lug nuts and pull the tire off the car.
  • Make sure to place the lug nuts in a place where they won’t get scattered, and pull the tire straight toward yourself to remove it from the wheelbase.

Attach the Spare Tire:

  • Place the spare on the car.
  • Line up the lug nut posts with the holes in the spare, and push the spare all the way onto the wheelbase until it can’t go any farther.
  • Put on the lug nuts.
  • Don’t put them on tightly, just make sure they’re on enough for the spare to stay on the car for a moment.
  • Lower the car back to the ground.
  • Use the jack to bring the car back down to ground level.
  • Remove the jack from underneath the car.

On the Ground:

  • Make sure the lug nuts are tightened.
  • With the car back on the ground, you can now tighten the lug nuts.
  • Rather than tightening them one by one in order, start with one lug nut, tighten it about 50%, move to the opposite nut (across the circle) and tighten that one about the same amount.
  • Keep tightening opposite lug nuts gradually in turn until each lug nut is as tight as it can be.

Clean Up:

  • Put your flat tire and tools back in your trunk.
  • Make sure you don’t leave anything on the side of the road.

If you are lucky a tire isn’t completely destroyed when it goes flat. If the flat is caused by a nail or other sharp object, and you can’t or don’t want to change your tire you may be able to give yourself a few kilometers of leeway by using a flat-fix type spray. Simply follow the manufacturer’s directions. In ideal situations, the spray foam will allow you to at least find a close off-ramp and pull into a service station or a rest stop before you have to change your tire.

If your tires appear worn or you have had a flat tire and need it fixed or replaced, contact our service department for a fast and cost efficient solution.

Selling Your Vehicle

Yes. In fact, we’ll buy your vehicle even if you don’t buy one from us.

Once your vehicle is appraised, we’ll give you a written offer that’s good for up to five days. If you decide to go ahead, you’re under no obligation to purchase your next vehicle from Ottawa Dodge.

It’s ideal to bring your vehicle to Ottawa Dodge (900 St Laurent Blvd) to receive an appraisal. This process will take about 30 to 40 minutes where one of our appraisers will need to inspect and test drive your vehicle. When we’re done, we’ll give you a written offer good for up to five days.

Even though we’ll buy any vehicle, only about half of those bought by Ottawa Dodge will ever be sold to the public. Each vehicle must pass our rigorous inspection before we’ll consider it for our lot. If your vehicles that don’t meet our high-quality standards are sold at auctions or to other dealers.

If you have any questions or concerns about the appraisal you receive, please speak with the appraiser directly. They will assure to answer all of your questions about the factors that influenced your offer.

Our appraisal offers vary from retail prices for several reasons. Due to the costs associated with reconditioning and applying guarantees and warranties on the vehicles we purchase for retail sale, we must purchase a vehicle at a lesser amount than what we will sell it for. All vehicles that we purchase for retail sale, regardless of the condition, must undergo a thorough multi-point inspection, vehicle certification, and be reconditioned to meet our high-quality standards.

The Ottawa Dodge written offer is good for up to five days, and is valid whether you buy a vehicle from us or not. Most dealership’s appraisals are based on you trading in your vehicle for a new one, and they won’t buy your vehicle outright.

Supply and demand ultimately determines the desirability of any vehicle or feature in the marketplace. A feature sometimes could improve the offer, and other times it could have a negative impact depending on the feature/modification. Sometimes, an aftermarket modification may void the factory warranty, thus reducing the offer.

Yes. Your car’s overall physical and mechanical condition has the greatest impact on your appraisal offer. Proof that you have taken well care of your vehicle usually adds greatly to its value.

If all titleholders cannot be present, you must speak to one of our Sales Managers before proceeding with the transaction. In some cases, we may be able to accept a Power of Attorney, allowing someone else to sign on the absent titleholder’s behalf. If a titleholder is deceased, you may have to transfer the title into your name before Ottawa Dodge can buy your vehicle. A friendly Ottawa Dodge Manager will be happy to help you with this.

No appointment is necessary. Just visit Ottawa Dodge at 900 St Laurent Blvd or contact us for details. Your appraisal will take as little as 30 minutes.

In most cases, you can sell your leased vehicle in almost the same way as any other financed vehicle. We’ll appraise the vehicle, then contact the leasing company for a payoff quote and process any equity you might have. Please note that some leasing companies will not allow you to sell the vehicle prior to the expiration of the lease. Also, be aware that your leased vehicle might not be eligible for trade-in tax savings. Check with your leasing company for complete details.

If you owe more than the appraisal offer for your vehicle, then the difference is called “negative equity”. In most cases, that amount can be included in your financing when buying a vehicle from us. If not, we’ll simply calculate the difference between your pay-off and our offer and you can pay us directly. We accept payment by certified bank draft, cash, and/or any major credit card. Our written offers are good for up to five days, giving you time to get any necessary funds to settle your transaction.

We will need to contact your lien holder to get a payoff. To do so we’ll need your lien holder’s name and phone number, the name(s) on the account, and your lien account number. If a previously paid-off lien is listed on the title, you’ll need both the title and the lien release from the lien holder before we can purchase your vehicle.

If you would like to sell a vehicle on behalf of a company, we will provide you with the requirements during the appraisal visit.

 

Once we appraise your vehicle, you are required to have certain items to complete the sale. If you have any questions regarding the items to bring with you, contact us before your visit.

What to bring with you

When bringing your vehicle to Ottawa Dodge, remember to have the items below. If you’re missing some of the required items, we still may be able to complete the sale. We will guide you through the process and help you make arrangements to gather any missing items:

  • An original copy of your vehicle’s provincial registration and lien/pay-off information (if applicable)
  • Your provincial registration to transfer the vehicle’s ownership, and it must be provided at the time of sale.
  • All titleholders should be present. We must see the vehicle’s current registration to confirm that you’re the vehicle’s owner.
  • Valid Photo ID
  • All keys and key fobs/remotes. When selling us your vehicle, it’s important you provide us with all sets of keys and remotes. If the original keys and remote to the vehicle are missing, we may adjust the offer.

Ottawa Dodge backs every appraisal with an offer the same day it’s appraised.
Online estimators only provide used vehicle values without any offer and many will only buy certain vehicles.
Other dealers require that you buy something from them in order to buy your vehicle – not at Ottawa Dodge.

Ottawa Dodge’s specially-trained appraisers physically examine each vehicle to make an accurate written offer.
Online estimators use market data to provide an estimate without making an offer for your vehicle. Meaning that there’s no guarantee that anyone will actually pay you the amount you’ve been given.

Ottawa Dodge appraisals are free.
Selling your vehicle yourself may have extra costs associated, like cost of ownership, insurance, and advertising. Selling to a private party can take weeks and you could be dealing with untrustworthy people.

With Ottawa Dodge, you don’t have to worry about any hassles, title issues, or about a buyer obtaining a loan or backing out.
Selling to a private party increases the risk of being hassled after the transaction

Ottawa Dodge will buy your vehicle, even if you don’t buy one of ours. If you do decide to purchase a vehicle from Ottawa Dodge, you will receive an additional credit equal to the sales tax.

Ottawa Dodge believes in transparency of our process, allowing you to walk and speak with your appraiser while your vehicle is being inspected.
Other dealers may play games and not tell you how they arrived at their offer

We buy vehicles every day and our appraisal process can be done in as little as 30 minutes. And since we are a top retailer of used vehicles, you can be assured that top value will be given. If your vehicle is in high demand or if we have a customer looking for a vehicle similar to yours, you could receive up to $4000 over market value. To minimize the time spent during the appraisal, there are some things you need to bring with you; click here for that a list of these things.

The appraisal offer that we will give you is based on a thorough inspection of your vehicle, ensuring you get a fair and honest offer. The process includes a physical inspection. Since every vehicle is different, our appraisers focus on:

  • The year, mileage, make, and model of your vehicle
  • Interior and exterior conditions
  • Aftermarket modifications
  • Structural damage
  • A test drive to determine mechanical issues
  • Your vehicle’s history report for possible flood or frame damage and any accidents

Using multiple sources of data, appraisers also check general factors that affect a vehicle of similar make and model. Your vehicle is compared against current and accurate market conditions, such as national, provincial, and local sales trends, as well as auction data.

Once our appraisers analyze the information, we’ll give you a free written appraisal offer good for up to five days.